Effective Date: April 20, 2026
Thank you for shopping with Miravogue. We want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, you may be eligible for a refund, store credit, or size exchange in accordance with the policy below.
1. Return Eligibility
To be eligible for a return, your return request must be submitted within 30 days of delivery.
Returned items must be:
- New, unused, unworn, and unwashed
- Unaltered
- In original packaging
- Free from signs of wear, damage, stains, odors, or misuse
We reserve the right to refuse any return that does not meet these conditions.
2. How to Start a Return
To request a return, please email support@miravogue.com and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Return Process
- Contact us by email with your return request
- We review your request and confirm eligibility
- We provide return instructions and the return address
- You ship the return using a secure and trackable method
- Once received and inspected, we process the approved refund
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
3. Return Verification
To help ensure a smooth return process and faster refund review, we may request:
- A clear photo of all items being returned before shipment
- A photo of the items inside the return package before mailing
This helps confirm the contents of the return and protects both the customer and Miravogue during the return process.
If requested verification is not provided, refund processing may be delayed, partially adjusted, or denied if the returned contents cannot be confirmed.
4. Return Shipping Costs
Standard Returns
If the return is due to a change of mind, incorrect preference, or size issue not caused by us:
- Return shipping costs are the customer’s responsibility
- Return shipping charges are non-refundable
- We strongly recommend using a trackable shipping method
Miravogue is not responsible for returns lost or damaged in transit.
Returns Due to Our Error
If the return is due to a damaged, defective, or incorrect item, we will review the case and determine the most appropriate solution. Depending on the situation, we may:
- Provide a prepaid return label
- Offer a replacement
- Issue a refund without requiring a return
5. Refund Processing Timeline
Once your return arrives, it will be inspected.
Inspection
- Inspection usually takes 5-7 business days
Refund Issuance
- If approved, refunds are typically issued within 10 business days after approval
- Refunds are sent to your original payment method
Bank Processing
Your bank or payment provider may take an additional 3-5 business days to post the refund.
Total Estimated Timeline
You can generally expect to receive your refund within 15-25 business days from the date we receive your return.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@miravogue.com.
6. Exchanges
Eligible items may be exchanged for a different size, subject to product availability.
- Exchange requests must be made within 30 days of delivery
- Returned items must meet all return eligibility requirements
- No additional exchange fee applies, excluding return shipping
If the requested replacement size is unavailable, we may offer a refund or store credit instead.
7. Store Credit Option
Instead of receiving a refund to your original payment method, you may choose store credit for the eligible purchase amount, excluding shipping charges.
Store credit may offer:
- Faster processing
- Immediate use on a future purchase
- Flexibility for replacement shopping
Unless otherwise required by law, store credit does not expire.
8. Final Sale Items
Any item purchased at a discount of more than 20% off the full retail price is considered final sale and is not eligible for return, refund, or exchange.
This may include discounts applied through:
- Promo or coupon codes
- Automatic promotions
- Cart-level discounts
- Site-wide sales
- Bundle offers
- Markdown pricing
- Combined or stacked discounts exceeding 20%
If your order contains both eligible and final-sale items, only the eligible items may be returned.
Final-sale items should be clearly identified at checkout or in your order confirmation.
9. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or incorrect, please contact support@miravogue.com within 14 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- Photos of the packaging, if applicable
If the issue is confirmed, we may offer an appropriate resolution, such as:
- A replacement item
- A full refund
- Store credit
Claims reported after 14 days of delivery may not qualify for a refund or replacement.
10. Non-Returnable Items
We do not accept returns for items that are:
- Worn, washed, used, or altered
- Returned without original packaging
- Damaged due to misuse, mishandling, or improper care
- Marked as final sale
- Reported after the applicable return period
11. Restocking Fees
We do not charge restocking fees on eligible returns.
If your return is approved, you will receive a refund for the eligible product purchase amount, excluding any non-refundable shipping charges.
12. Original Shipping Charges
Original shipping charges are non-refundable, unless the return is due to our error or a confirmed defect.
If you received free shipping on your order, that shipping benefit has no cash value and is not refundable.
13. Courtesy Replacement Exception
In limited situations, Miravogue may offer a one-time courtesy replacement without requiring the original item to be returned first.
If a refund is later requested in such a case, both the original item and the replacement item must be returned in order to qualify.
This exception is offered at our discretion and does not automatically apply to future orders.
14. Lost or Missing Returns
If your return package is lost in transit, please contact us at support@miravogue.com and provide:
- Your tracking number
- Proof of shipment
- Any relevant carrier information
We may attempt to assist with a carrier claim, but we cannot guarantee a refund for returns lost during transit. For this reason, we strongly recommend using a trackable and insured return shipping method.
15. Contact Us
If you have any questions about this Refund Policy, please contact us:
Miravogue
Email: support@miravogue.com
Phone: +1 (800) 299-1829
Address: 3043 Airport Rd, Moneta, Virginia 24121, United States
Hours: Monday - Friday,
9:00 AM to 5:00 PM EST